Shipping Policy

Last Updated: June 2026

Thank you for shopping with Surya Battery. Please read our Shipping Policy carefully before placing an order.

1. Prepaid Orders Only

To ensure secure transactions and efficient order processing, Surya Battery accepts only prepaid orders.

We do not offer Cash on Delivery (COD) for any products due to the high-value nature of batteries, inverters, solar products, and related equipment.

Orders are processed only after full payment has been successfully received.

2. Order Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• In rare cases, additional processing time may be required for certain products or locations.

3. Shipping Coverage

We currently ship to most serviceable locations across India through trusted logistics and transport partners.

Shipping availability may vary depending on:

• Product size and weight
• Delivery location
• Courier partner serviceability

4. Delivery Timeline

Estimated delivery times:

• North India: 2-5 business days
• Central & West India: 3-7 business days
• South & North-East India: 5-10 business days

Actual delivery times may vary depending on courier operations, weather conditions, transportation delays, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

For certain products, shipping may be included in the product price.

6. Delivery Verification

Customers are requested to inspect the package at the time of delivery.

If the package appears:

• Damaged
• Tampered
• Opened

Please take clear photos/videos immediately and contact our support team within 48 hours of delivery.

Failure to report transit damage within this period may affect claim eligibility.

7. Incorrect Address Information

Customers are responsible for providing accurate delivery information.

Surya Battery shall not be responsible for delays, failed deliveries, or additional charges arising from:

• Incorrect addresses
• Incomplete addresses
• Incorrect contact information

8. Shipment Delays

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Transport disruptions
• Natural disasters
• Government restrictions
• Remote delivery locations
• Courier partner operational issues

Such delays are beyond our control and do not qualify for compensation.

9. Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where available).

Customers can use the provided tracking information to monitor shipment progress.

10. Ownership & Risk

Ownership and risk of loss pass to the customer upon successful delivery of the product at the provided shipping address.

11. Contact Us

Surya Battery
Ansari Road, Muzaffarnagar, Uttar Pradesh, India
Authorized Distributor of Genus & Okaya
Email: suryabatteryy@gmail.com
Phone: +91 9368506616